Privacy Policy

1. Introduction

Companion Senior Concierge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our services
• Fill out a contact form
• Schedule a consultation
• Register for our services
• Subscribe to our newsletter
• Apply for employment

This information may include:

• Name and contact information (email, phone number, address)
• Medical and health information (for service delivery)
• Emergency contact information
• Payment and billing information
• Background check information (for companions)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our senior care services
• Process your requests and transactions
• Communicate with you about services, appointments, and updates
• Coordinate care between companions, family members, and healthcare providers
• Send you marketing communications (with your consent)
• Respond to inquiries and provide customer support
• Comply with legal obligations and protect our rights
• Improve our website and services
• Conduct background checks for employment purposes

4. HIPAA Compliance

While Companion Senior Concierge provides non-medical companionship services, we may receive or create Protected Health Information (PHI) in the course of providing services. We are committed to protecting your health information in accordance with HIPAA regulations where applicable.

We implement appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI.

5. How We Share Your Information

We may share your information with:

• Service Companions: Information necessary to provide care services
• Family Members: Updates on care and well-being (with your consent)
• Healthcare Providers: For care coordination purposes (with your consent)
• Service Providers: Third parties who assist us in operating our business (e.g., payment processors, background check services)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure storage systems
• Limited access to personal information
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications
• Portability: Request transfer of your data
• Restriction: Request limitation on processing

To exercise these rights, please contact us at [email protected] or +1 (267) 835-4097.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information provided below.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

14. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: