Frequently Asked Questions

We provide comprehensive non-medical senior care services including transportation assistance, companionship visits, personal errands, grocery shopping help, medication pickup, appointment escorting, care coordination, wellness check-ins, memory care support, light housekeeping, tech help, hospital sitting, and pet care assistance.

We proudly serve Chester County, Pennsylvania (including Malvern, Paoli, Wayne, West Chester, Exton, Phoenixville, King of Prussia, and Chesterbrook) and all five boroughs of New York City (Manhattan, Brooklyn, Queens, Bronx, and Staten Island).

Yes, absolutely. All our companions undergo comprehensive background checks, reference verification, and training in senior care, safety protocols, and communication. We ensure every team member meets our high standards for professionalism and compassion.

Our pricing varies based on the services needed, frequency of visits, and location. We offer flexible hourly rates and package options. Please contact us for a personalized quote tailored to your specific needs.

We typically require a minimum of 2-4 hours per visit, depending on the service and location. However, we work with each family to create a care plan that fits their schedule and budget.

Yes! We understand the importance of consistency and building trust. We do our best to match you with a compatible companion and maintain that relationship for continuity of care.

No, we do not provide medical care or nursing services. Our companions offer non-medical support such as transportation, companionship, errands, and assistance with daily activities. We work alongside your medical providers to support overall well-being.

In many cases, we can begin services within 24-48 hours of your initial consultation, depending on availability and scheduling. For urgent needs, please contact us directly to discuss expedited arrangements.

We understand that plans change. We ask for at least 24 hours notice for cancellations or rescheduling to avoid fees. Please refer to your service agreement for complete details on our cancellation policy.

While our services are generally private pay, some long-term care insurance policies may provide coverage. We can provide detailed invoices and documentation to submit to your insurance provider for potential reimbursement. We do not directly bill Medicare.

Yes, we serve all of Chester County including Malvern, Paoli, Wayne, West Chester, Exton, Phoenixville, Chesterbrook, King of Prussia, and surrounding communities.

Yes, our Pennsylvania companions can provide transportation using their own insured vehicles or can drive the client's vehicle if preferred and appropriate.

We seek compassionate, reliable, patient individuals with excellent communication skills, a genuine care for seniors, and the ability to provide both practical assistance and emotional support.

While experience is helpful, it's not always required. We provide comprehensive training for the right candidates who demonstrate compassion, reliability, and a commitment to senior care.

Our process includes an initial application, interview, background check, reference verification, and training. We ensure all companions meet our high standards before beginning client assignments.

We offer both full-time and part-time opportunities with flexible scheduling options. Many of our companions start part-time and transition to full-time as their availability and our client needs align.